Experience is difficult to distribute
An experienced technician’s context and judgment may never be documented in a way others can reuse.
Your best technician can't be on every job. Their knowledge can.
Recekon brings your company's service knowledge into the field—helping technicians find relevant fixes, work through the next steps, and know when to call in an expert.
Company-specific knowledge. Evidence-led guidance.
Human expertise when it matters.
HVAC service case EXAMPLE–01
The unit is running, but the airflow from the vents is weak.
What Recekon found
Suggested next step
Start with basic, non-invasive airflow checks.
Check whether vents, the return-air path or the air filter are visibly obstructed, following the equipment manufacturer’s instructions. Record the findings before proceeding.
Initial guidance — diagnosis not yet confirmed
See what Recekon does on a real service scenario.
Start with a service problem. Follow the evidence. See the next step—and what happens when the answer isn't clear.
HVAC service case EXAMPLE–01
The unit is running, but the airflow from the vents is weak.
- Equipment
- Residential HVAC
- Job stage
- Initial troubleshooting
- Technician
- Field technician
- Knowledge
- Example records only
What Recekon found
Suggested next step
Start with basic, non-invasive airflow checks.
Check whether vents, the return-air path or the air filter are visibly obstructed, following the equipment manufacturer’s instructions. Record the findings before proceeding.
Initial guidance — diagnosis not yet confirmed
Why this step?
These visible checks address the reported symptom and are supported by the two sample references. They are a starting point, not a confirmed diagnosis.
Turn a verified fix into reusable knowledge.
Document the outcome. Have a qualified reviewer check the evidence. Make an approved resolution available for relevant future cases.
Critical knowledge shouldn't live in one person's head.
These are common challenges worth validating with your team—not assumptions about every contractor.
Knowledge is scattered
Useful notes, procedures and previous resolutions can be difficult to find at the moment of work.
Questions interrupt experienced staff
Without a clear record of the issue, expert assistance can mean repeated conversations and explanations.
Resolutions don’t always become knowledge
A successful fix can be lost when the evidence, outcome and applicability are not captured for future technicians.
From scattered experience to usable field knowledge.
- 01
Capture
Organise approved service notes, procedures, equipment details and historical resolutions.
Approved company sources
- 02
Find
Retrieve the evidence relevant to the technician’s current service issue.
Context, not a document dump
- 03
Guide
Show the next useful check, the reason for it, its sources and the limits of the evidence.
Suggested action ≠ diagnosis
- 04
Verify & reuse
Document the outcome. Have a qualified reviewer verify the resolution before trusted reuse.
Review before approval
Not another chatbot. A working memory for your field operations.
Broad answers
Relevant company evidence
General answers may not reflect your company’s actual procedures. Recekon’s intended approach links guidance to relevant sources and makes uncertainty visible.
Documentation
Knowledge in context
Documents still need to be found, interpreted and applied. The workflow surfaces relevant material alongside the service issue and the next useful check.
Informal escalation
A structured case for the expert
A conversation can transfer expertise. A case summary also preserves the symptom, observations, consulted sources and unanswered questions.
Past-job records
Review before trusted reuse
A record of work is not automatically reliable guidance. Proposed fixes, observed findings and reviewed resolutions remain distinct.
A proposed workflow, not a claim that other products cannot do these things. Keep your system of record; add a system of expertise.
Built around evidence, company knowledge, and expert judgment.
01Approved knowledge & job context
02Relevant evidence
03Structured guidance
04Technician findings
05Verified resolution or escalation
06Improved approved knowledge
Technical approach
Knowledge retrieval
Find relevant material from approved company sources, rather than relying only on general model knowledge.
Evidence-linked guidance
Keep source details visible and distinguish observations from hypotheses.
Uncertainty & escalation
Request more context or prepare an expert review when the evidence is insufficient.
Controlled improvement
Capture outcomes and support review, revision and retirement before approved reuse.
Design intent. The website demo uses deterministic local examples, not a live retrieval service or autonomous diagnostic model.
Your company’s knowledge. Under your control.
The following are design commitments and pilot requirements, not claims of deployed controls or certifications.
Permissions & protection
Limit knowledge to authorised users. Protect customer and job information. Sensitive records should not automatically become shared knowledge.
Traceable recommendations
Show the sources behind relevant guidance, respect company permissions and follow applicable safety procedures.
Reviewed, not assumed
Require qualified approval before trusted reuse. Support correction, revision and retirement of outdated instructions.
No security certification, data-residency guarantee or completed security audit is claimed. This demonstration does not connect to company data.
Give every technician better access to the knowledge your company already has.
Reduce avoidable repeat investigation
Find relevant previous cases and approved procedures before repeating the same information-gathering work.
Reduce unnecessary interruptions
Prepare a clearer, evidence-backed case before asking an expert for help.
Preserve hard-won expertise
Keep verified resolutions retrievable as technicians gain experience, teams change and equipment knowledge accumulates.
Proposed evaluation metrics · not existing results
- —Time to locate relevant service information
- —Number and duration of expert interruptions
- —Time to prepare a complete escalation
- —Repeat investigation for similar issues
- —Resolved cases with verified, reusable documentation
Help shape a better way to put field expertise to work.
Recekon is developing a more reliable way for trade businesses to make their service knowledge usable in the field. We're interested in working with contractors who want to test a focused workflow against real operational needs.
One workflow. Relevant company knowledge.
Clear measures. Qualified review.